There isn’t a week that goes by lately that I don’t hear a nightmare appraisal story from one of my clients. There has been a huge surge in appraisal challenges in the last 90 days and it makes me wonder what is going on! Many transactions today are being delayed because appraisers seem to be […]
Posted in Communication, Client Care, and Follow-up, Motivation & Planning, Real Estate Coaching, Mentoring, and Training, Zebra Reports 
Tags: appraisal, closing, comparable prices, comparables, Denise Lones, fast market, fast paced market, hot market, Real Estate, real estate transactions, The Lones Group, transactions, working with buyers, working with sellers, zebra report 
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September is a month of new beginnings for kids going back to school and parents getting back to their pre-summer routine. With the busy-ness of the summer finally behind them many buyers and sellers that did not take action in the summer will be primed and ready to move forward in the fall. September can […]
Last week we hosted an event completely focused on listing presentations, and helping agents understand how they can “win” at the listing presentation. I was thrilled at the response (we were completely sold out and had to turn people away at the door!) because it confirmed two suspicions I had: 1) agents are struggling at […]
Posted in Communication, Client Care, and Follow-up, Zebra Reports Tags: client care, Client Communication, communication with sellers, Listing presentation, prequalification, prequalifying clients, real estate listing presentations, talking to sellers about pricing, working with sellers No Comments »
Last week, I shared five tips for working with buyers in your Potential Income Tracker. Here are four suggestions for SELLERS. Why only four? It’s because my first suggestion is actually multiple pieces of information, packaged into one! (Note: these suggestions are intended for potential sellers, not sellers you have a listing agreement with).
This week I want to share with you the story of one of my friends. Let’s call her Polly, to protect her privacy. I’ve known Polly for many years, and value her opinion. Although this Zebra Report is a bit long, I think it is well worth the read to see what Polly’s experience was. […]
Q: Denise, two of the five sellers I’m working with are absolutely unwilling to reduce the price on their listings. One has been on the market for almost a year. I am at my wits end and need help to know what to say to them. A: I don’t know how you set the stage […]
Q: Denise, how do you know if your client care is exceptional if you never hear back from clients? I feel like I deliver amazing service, but I think companies like Nordstrom have so elevated the bar that people expect super-human performance from me. A: Nordstrom – and many other companies – have created a […]
Over the years you’ve heard me talk a lot about service. More times than I care to think about, I’ve seen (or been the victim of) absolutely appalling service. But occasionally I encounter a level of service that isn’t good, or great, or excellent. It’s extraordinary, brilliant, and incomparable. And that’s the kind of service […]
Q: Denise, I want to ask you about what I think is an old wives tale. When I’m showing homes to a couple and we’re all riding in my car, should I pay attention to who sits in the front seat and who sits in the back? Is it really true that the “decision maker” […]
This is the fifth article in my series on powerful listing presentations, where we’ll be covering pricing, communication, technology, marketing, and home presentation & photography. This week I want to discuss the power of your print marketing tools … and why you simply must spend time creating a portfolio of materials that represents your professional […]
Posted in Zebra Reports Tags: agent branding, Agents, Branding & Design, business branding, Client Communication, Denise Lones, Listing presentation, personal branding, professional, Real Estate Agents, real estate marketing, Real Estate Products, Real Estate Training, Sellers, systems, The Lones Group, working with sellers No Comments »
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