Hi everyone! Today I want to talk about the severe shortage of inventory in our real estate market and how real estate agents in 2021 need to go about finding sellers. In a business where every day you are seeing shocking list-to-sale-price ratios and these really high sale prices, I’m sure there are moments where […]
It’s a beautiful day in your real estate world when you receive a call from your Seller who is absolutely freaking out about an incident that happened at their home. You can tell the Seller is very upset, so you listen intently as the Seller explains that the landscaper you referred cut through their in-ground […]
A highly-overlooked referral opportunity in an agent’s business is the “pending to closing” process. And the more you can tune into a client’s personality during this time, the more effective you can be with that client. In fact, when done correctly this process can yield an incredible referral business. When a buyer or seller is […]
I want to take a moment to discuss the importance of learning how to instill calm communication and conflict resolution at a listing presentation, especially when it comes to talking about price and handling objections. Too many agents make the mistake of rushing to present all their research and show all their marketing that they […]
So many agents I talk to find themselves stuck in this communication rut. Part of the challenge is they don’t have a system for effective problem-solving with their clients. Do you ever find yourself talking with a client to whom you just can’t seem to say no? Do you ever find yourself in a conversation […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports 
Tags: client care, client care tips, Client Communication, communication with sellers, conflict resolution, real estate client communication, skills, working with buyers, working with clients, working with sellers 
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As an agent, managing broker, trainer, and for nearly two decades of coaching, I’ve been witness to just about every listing faux pas, misstep, and bad decision. Long time agents may say, “Oh, these are junior mistakes,” but it is not just new agents who get caught in these practices and it’s always good to […]
Q: “Denise, I understand you are not a big fan of door knocking, but when I hold an open house, I regularly spend about an hour letting the neighbors know in-person that I am holding an open house, to expect extra traffic, and to let them know they are welcome to drop by. Do you […]
Posted in Ask Denise Tags: client service, Customer Service, neighbors, Open house, service, work flow, working with sellers No Comments »
Fear is a very powerful thing and both real estate buyers and sellers are nervous about the proposed Tax Reform Bill and how it will affect them. Many are waiting to see what happens fearing the worst-case scenario. But before you get drawn into the fear and drama you need to counter that with a […]
We have all experienced selling a home that just seems so popular that almost everyone who sees it wants to buy it. It may not be the biggest home or the nicest home on the block but it has an appeal that can’t quite be explained. I have seen many of these types of homes […]
Do you feel like you have lost your energy and mojo from the effects of a fast-paced, low inventory market? If you feel like you have, you are not alone. Many agents are complaining of exactly the same thing after finding themselves exhausted from running around with buyers that keep losing during the frenzy of […]
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