Q: Denise, what should I do about a seller who only wants me to show his home? He is not comfortable using a lockbox. We have tried this for a few weeks, but the listing is not getting the traffic it should because it is too difficult to show. It should have sold by now, […]
Q: Denise, I really enjoyed your article last week on organizing my car. I was totally inspired and created my whole kit complete with hammer, measuring tape, zip ties, the works! I even bought snacks in the event I have buyers that I am touring and they get hungry. However, I went out to my […]
Q: Denise, with our tight inventory and multiple offers, my seller thinks if we price the house really high (20% above my price!) that buyers will flock to it anyway and continue to drive the price up. I have tried to redirect him, but how can I prove that it just won’t sell at that […]
Welcome to 2014! I love this time of year – so full of promise and dedication to making some changes in your business! I am thrilled about what is coming up for our industry in 2014. My research shows that this will be another strong year and you need to be ready! What are you […]
I have received a number of private notes about my recent series on conflict. It seems there are many of you who have unresolved conflict with people in your lives and are not sure how to take the first step. These people you are dealing with are what I call “dragons”. They breathe fire. They […]
I have shared my Conflict Resolution formula over the last few weeks, and have been asked a few questions that several of you might be wondering about as well. Enjoy! I have a situation that I should have addressed a long time ago, but because I avoided conflict, the situation has gotten worse and I […]
Posted in Ask Denise, Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports 
Tags: answer, conflict, conflict resolution, conflicting interests, engage, facts, formula, question, questions, resolution, situation, solutions 
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We have delved into the sometimes-contentious topic of conflict over the last three weeks by introducing the “Conflict Formula” which will help you deal with any situation involving conflict by keeping a cool head. My Conflict Formula is reiterated below: Speak facts, not emotion Engage the other person’s point of view or thought Tell […]
Conflict is inevitable when you bring two or more people together. And conflict can come in many varieties. It comes about through broken promises, misunderstandings, and sometimes a downright purposeful act to make another person angry. Whatever conflict you find yourself faced with can be handled with a formula. A formula that emphasizes handling conflict […]
We have gone from a very slow market to a very busy market. Believe it or not it is in this type of market that agents are facing conflict in their transactions. Conflict could show up as buyers fighting to win at their offers or sellers wondering why they need to pay full commission when […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports Tags: conflict, conflict formula, conflict in real estate, conflict management, conflict resolution, emotion, engage, facts, resolution, solutions, tips for dealing with conflict, truth, zebra report 4 Comments »
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