I am on the phone every day of my life, most of us are. We send messages and receive messages and often we don’t think about the power of a well-thought-out message or a well-spoken reply to a message. I have been greatly disappointed by the quality of the phone messages I hear and the […]
Q: “Denise, my wife and I work together (we are a real estate team). We have happily worked together for a number of years. In the last few months, she has indicated that I am not answering the phone as she would like. I answer with a hearty, “Hello!” which she says is too exuberant […]
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