Q: “Denise, I don’t understand why people are not returning my phone calls. Help!” A: You’re not getting calls back because you’re not leaving the right message. When you leave vague “just calling to check in” messages, you’re practically guaranteed no call back. When you make contact you must be consistently making an offer – […]
Posts Tagged ‘Customer Service’
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Follow-up: It’s the Foundation of a Successful Business
Posted by Denise Lones on September 3rd, 2010
Real estate agent “Sally” (names have been changed to protect the guilty!) called me. “Denise”, she said, “my business is good, but not great. I’ve had a marketing makeover. I’ve redone my listing presentation. I’ve learned consultative selling. Things have gotten better, but I’m still not at the level where I want to be. What […]
Ask Denise: Why do I have to make my own marketing materials?
Posted by Denise Lones on August 11th, 2010
Q: “Denise, why do I have to make my own marketing materials? Why isn’t my company material enough?“ A: Because there is too much competition. Your company has hundreds—or thousands—of agents all receiving the same materials. Today’s consumer doesn’t want the same old thing. They want something different and special. You have to STAND OUT. What […]
FANNIE MAE FINALLY GETS IT RIGHT FOR REAL ESTATE AGENTS WITH SHORT SALE TRANSACTIONS
Posted by Denise Lones on March 18th, 2009
It’s about time that somebody figured out that real estate agents have been fighting an uphill battle when it comes to short sales. After months of nightmare scenarios coming to life, Fannie Mae has finally done something about the problem. With new rules in place effective as of March 1, real estate agents will have […]
Do You Keep the Door Open or Do You Slam it Shut by Denise Lones
Posted by Denise Lones on September 4th, 2008
By Denise Lones CSP, M.I.R.M. As you all know, one of my rules for a successful business is Quality of Life. I tell agents to schedule vacations as rock-solid appointments. And so do I. Recently, I received a flyer in the mail from a hotel at which I once stayed. They were offering a special […]
A Painter Teaches Denise a Four-Star Lesson in Customer Service by Denise Lones
Posted by Denise Lones on November 15th, 2007
By Denise Lones M.I.R.M., CSP What a week! In the past few weeks, I have had the distinct pleasure — and pain! — of moving. I just recently found the home of my dreams. I wasn’t looking for it, but there it was. You know times in your life-those special moments where you just know […]
