Customer Service | The Zebra Blog

Posts Tagged ‘Customer Service’

Ask Denise: New Agent in the Neighborhood

Denise Lones

Q: I’ve just moved into a new community. How do I compete with agents who have been here a long time? A: You don’t need to have lived in a community for a long time to be a successful real estate agent! You may have to work harder than you have in the past, but […]

Ask Denise: Buyers’ Cold Feet

Denise Lones

Q: Most of my first-time buyers suddenly have cold feet. They are hearing and reading that now is not a good time to buy their first home. Help! A: What they are hearing is one thing. But how you respond to their concerns – and what you can (and should) show them – is completely […]

Social Media – It’s Time to Get On Board!

Even if you’re not interested in social media, I want you to read this Zebra Report. I’m going to show you how to dip your toe in the social media waters, without being intimidated or overwhelmed. Regardless of whether you’re a brand new agent, a seasoned agent, or somewhere in-between, there are tools that you […]

The Final Keys to a Successful Open House

As the fourth and final installment of my open house series, I’m going to share the importance of strong follow-up and communication plans, and why you’ll never achieve the full potential of an open house without them. Follow-up … or fail! Quite often one of my clients will call me and say, “I thought I […]

Open House Preparation

As the third installment of my open house series, I want to discuss how you prepare for your open house, and then how to actually host a highly successful open house.  In order to have a highly successful open house you must prepare, prepare, prepare. Simply showing up at an open house with a couple […]

Ask Denise: Time Management

Denise Lones

Q: I have too much to do every week and am getting behind. How do I manage my time more effectively? I feel like I’m drowning! A: Any time I hear an agent feel like they’re losing focus I know they’re not doing what I call “the hour of power”. You’ve probably heard me talk about the hour […]

Powerful Client Communication Tools

This is the third article in my series on powerful listing presentations, where we’ll be covering pricing, communication, technology, marketing, and home presentation & photography. This week I want to discuss powerful client communication tools and how they will enhance your listing presentation.

New Instant Identity Design: “Investment Portfolio”

“Investment Portfolio” is a great example of a “layered” look in a design.  The strong color palette features the prominent use of blue – a color that embodies a sense of trust and security.  If you’re looking to develop a powerful image, “Investment Portfolio” would be a great brand for you!  It’s just one of […]

Polish Your Presentations!

Gone are the days when you can simply show up at a listing presentation with data from your MLS that shows comparable homes. Today’s savvy sellers require much more information. They expect an in-depth analysis of their local market. They want a customized marketing plan, tailored to their home and their needs. They want to […]

Ask Denise: Buyers & Foreclosures

Denise Lones

Q: I’m frustrated because I’ve been working with a buyer who will only look at foreclosures. He believes that’s where the ‘deals’ are. We keep writing low offers, which keep being rejected. I need help convincing him to write an offer the bank will accept … or I have to find a way to convince […]

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