Q: Denise, with our tight inventory and multiple offers, my seller thinks if we price the house really high (20% above my price!) that buyers will flock to it anyway and continue to drive the price up. I have tried to redirect him, but how can I prove that it just won’t sell at that […]
Q: Denise, I really like your idea of the Hour of Power, but I just can’t get up early enough! My husband is up by 5 AM and I have kids to get out the door by 6:15. Our mornings are chaotic and it takes me a while to be really awake. And in the […]
Q: I am embarrassed by my work car and am trying to talk my husband into purchasing a new one. It isn’t too old, but as a family car it is “decorated” with crayons, dog hair, and smells funny. I clean it all the time, but the messes just come back. My husband feels that […]
I have received a number of private notes about my recent series on conflict. It seems there are many of you who have unresolved conflict with people in your lives and are not sure how to take the first step. These people you are dealing with are what I call “dragons”. They breathe fire. They […]
I have shared my Conflict Resolution formula over the last few weeks, and have been asked a few questions that several of you might be wondering about as well. Enjoy! I have a situation that I should have addressed a long time ago, but because I avoided conflict, the situation has gotten worse and I […]
Posted in Ask Denise, Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports 
Tags: answer, conflict, conflict resolution, conflicting interests, engage, facts, formula, question, questions, resolution, situation, solutions 
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We have delved into the sometimes-contentious topic of conflict over the last three weeks by introducing the “Conflict Formula” which will help you deal with any situation involving conflict by keeping a cool head. My Conflict Formula is reiterated below: Speak facts, not emotion Engage the other person’s point of view or thought Tell […]
This week’s topic is on the second point of my conflict resolution formula. As a review, the Conflict Formula is: Speak the facts, not emotion Engage the other person’s point of view or thought Tell the truth and offer solutions Today, we are focused on how to engage the other person’s point of view or thought. This step […]
We have gone from a very slow market to a very busy market. Believe it or not it is in this type of market that agents are facing conflict in their transactions. Conflict could show up as buyers fighting to win at their offers or sellers wondering why they need to pay full commission when […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports Tags: conflict, conflict formula, conflict in real estate, conflict management, conflict resolution, emotion, engage, facts, resolution, solutions, tips for dealing with conflict, truth, zebra report 4 Comments »
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