This week’s topic is on the second point of my conflict resolution formula. As a review, the Conflict Formula is: Speak the facts, not emotion Engage the other person’s point of view or thought Tell the truth and offer solutions Today, we are focused on how to engage the other person’s point of view or thought. This step […]
We have gone from a very slow market to a very busy market. Believe it or not it is in this type of market that agents are facing conflict in their transactions. Conflict could show up as buyers fighting to win at their offers or sellers wondering why they need to pay full commission when […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports 
Tags: conflict, conflict formula, conflict in real estate, conflict management, conflict resolution, emotion, engage, facts, resolution, solutions, tips for dealing with conflict, truth, zebra report 
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As you know, I think there are a lot of things that are important to have in your “toolbox”. Great presentations skills … a unique business brand … market knowledge … and more. But I truly believe that the ability to manage conflict is the single most important skill you can develop. Developing top-notch conflict […]
We’ve all heard the old saying, “When life hands you lemons, make lemonade!” (unless you’re Greek, in which case you make Avgolemono – a delicious Mediterranean soup created with lemons). This year I had the opportunity to make a big batch of lemonade, and while I didn’t realize it at the time, it ended up […]
Q: How did you get so good at presentations and handling conflict? How did you learn to “think on your feet” so easily? A: Practice. Practice. Practice, practice, practice. Oh, and more practice. What I learned a long time ago is that being a good presenter, and being good at managing conflict, are not traits […]
We’ve lowered our prices on several of our downloadable audio products! Many now just $19! This week’s featured product: How to Handle Any Objection This CD will teach you how to handle objections in a way that will have you excited for the next one. Objections are a person’s way of getting more information, stalling or […]
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