Today I am here at the Lynnwood Convention Center where we hold many of our live classes and meetings with coaching clients. For this week’s Zebra Report I want to talk about that sick feeling that most people get when they are confronted by conflict. I want to specifically address what happens to a person […]
Today, the topic is conflict. Again? Yes. We need to address conflict. Why? For starters, almost every day in my business, I get a call from at least one agent talking about conflict. There’s conflict with buyers, sellers, vendors, the title company—and other agents! Real estate is an industry that breeds conflict because there are […]
Have you ever been in a really stressful situation, perhaps one in which someone was upset with you, and your instinct was to flee? Or perhaps your body flooded with adrenaline in preparation for a fight? In both cases, your “lizard brain” – or that part of your brain that is primitive and is what […]
Q: “Denise, I had a really odd thing happen yesterday that I can’t stop thinking about and am wondering how I should move forward. I have been working for about two months with my sellers, helping them get their home ready to go on the market in the next three weeks. Although we don’t have […]
Q: “Denise, I have been working with a buyer couple during COVID. In our area, we have a rule that only myself and one other person can be viewing a home at one time. The other person has to stay in the car. However, the husband has been sneaking in when I am touring with […]
Q: “Denise, I get so much anxiety when I have bad news to tell a client. I get shaky, I can’t breathe, and I just dread their reaction because I can’t tell how they are going to react. I know I overanalyze and should just jump in, but I just can’t!” A: Handling conflict…even if […]
Whether you run your own real estate business, work for a company, or are part of a real estate team, there are people who you rely on day to day to help the business run smoothly. These are the people I call “on your bus”. In an ideal world, the bus runs smoothly. This means […]
Q: Denise, what should I do about a seller who only wants me to show his home? He is not comfortable using a lockbox. We have tried this for a few weeks, but the listing is not getting the traffic it should because it is too difficult to show. It should have sold by now, […]
Q: Denise, I really enjoyed your article last week on organizing my car. I was totally inspired and created my whole kit complete with hammer, measuring tape, zip ties, the works! I even bought snacks in the event I have buyers that I am touring and they get hungry. However, I went out to my […]
With the summer months almost upon us, I hope you have planned some time off to have fun in the sun. However, with vacation and time off comes the worry about what will happen with your business while you are away. Or perhaps you wind up promising to give away half your commission for the […]
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