Conflict is inevitable when you bring two or more people together. And conflict can come in many varieties. It comes about through broken promises, misunderstandings, and sometimes a downright purposeful act to make another person angry. Whatever conflict you find yourself faced with can be handled with a formula. A formula that emphasizes handling conflict […]
Q: Denise why is so important to have visual props at a listing presentation? A: Over 80% of the population assimilates information visually: preferring to use images, pictures, colors, and maps to organize information and communicate with others. So, when you bring a visual example of your marketing, photography, or pricing tools it provides the […]
Q: Denise, I am frustrated! I am just getting back into real estate and all this business seems to be going on all around me. But I can’t seem to get my hands on a piece of it! I just started sending information out to my sphere and geographical farm, but I can’t wait for […]
Recently I attended the Home Show in Seattle and was quite surprised by what I found. Initially I went to the Home Show to check out all the latest and greatest products and companies in the home products industry. But what I actually encountered was very disappointing. Gone were the days of the smiling salesperson […]
Successfully Converting Telephone Leads Two weeks ago I talked about converting internet leads … and last week I talked about converting “live” leads. Today I want to talk about converting telephone leads. By far the most difficult lead to convert is the telephone lead. But agents who can master this type of lead conversion can […]
Successfully Converting In-Person Leads After my Zebra Report last week on converting internet leads agents reached out with many comments. I was actually surprised to hear that many agents have sworn off pursuing internet leads because of bad experiences, and who want to go back to the good, old-fashion method of being live in front […]
Posted in Communication, Client Care, and Follow-up, Lead Generation for Real Estate Agents, Zebra Reports 
Tags: client care, Client Communication, communicate, Communication, in-person leads, Lead Generation, real estate advice, real estate clients, real estate lead generation, real estate lead generation ideas, real estate leads, working with clients 
1 Comment » Q: In your article about “distraction diets” you talk about really unplugging from customers and colleagues for periods of time each day. I think this is a huge mistake! Precisely because of technology, our clients expect us to be available to them at all times, and frankly after a couple of slow years I don’t […]
For most agents, building a lasting – and lucrative! – business requires cultivating both buyers and sellers as clients. But many agents find working with buyers to be a frustrating experience. I want to change that! In my last Zebra Report, “The Key to Buyers”, I discussed the reasons why engagement is such a critical […]
By Denise Lones M.I.R.M., CSP One of the biggest challenges facing salespeople is picking up on the cues your clients give you. I can’t tell you how many times I’ve been working with an agent and he or she hasn’t noticed some obvious signals I’ve given them when we’re rehearsing sales presentations. Sales is all […]
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