Have you ever wondered why some agents seem to do so well in real estate while others seem to struggle continuously? What I have learned over the years of coaching and training agents is that real estate is a profession that allows for individuality and uniqueness. It also is a profession that attracts independent souls […]
Posted in Communication, Client Care, and Follow-up, Lead Generation for Real Estate Agents, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports 
Tags: Business, Communication, Denise Lones, Follow-up, mastery, planning, presentation, skills, specialize, systems, zebra report 
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Q: Denise, I have a lot of out-of-town sellers who were hired and relocated before their homes sold. Some of these listings might be overpriced, but more often than not, they are selling in about two months which is not uncommon. My sellers are busy during the week, but inevitably I get a long email […]
Posted in Ask Denise, Communication, Client Care, and Follow-up, Motivation & Planning, Real Estate Coaching, Mentoring, and Training, Sellers, Tools and Systems for Real Estate Agents Tags: ask denise, cilent communication, client care, Communication, Market, Real Estate, relocation, Sellers No Comments »
Ask most agents and they will tell you that they love the ability to send their clients listings through their MLS. How easy and streamlined it seems to be to just click a few boxes and then voila! – the client receives new listings as they come on the market, keeping the client up-to-date on […]
I can’t tell you how many times I have seen agents quarreling and bickering over their real estate transactions. Some agents start seething over a small hiccup or completely blow up when things aren’t going right. I have seen agents completely lose their mojo over a transaction when they felt bullied and berated by an […]
Q: Denise, I am struggling with whether to include a closing gift for my clients or not. What do you think? A: While I don’t think a closing can buy your way into people forgiving you for mistakes during the transaction or a lack of client care, a closing gesture can indeed go a long […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up, Sellers Tags: appreciation, Client, client care, closing, closing gift, Communication, gift, present No Comments »
Sellers can be the lifeline of a real estate agent’s business. Working as a listing agent can give agents much more control over their hours and time spent with each client. In fact, it takes about one-third of the time to close a listing transaction as opposed to working with a buyer. However, working with […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Sellers, Tools and Systems for Real Estate Agents, Zebra Reports Tags: communicate, Communication, discussion, list price, listing, listing price, market price, offer, price, questions, Real Estate Market, Sellers, Selling, what if 1 Comment »
Over the next several weeks I am going to be covering the importance of two little words: “What if?” Simply asking this question in a variety of scenarios will not only help you gauge what your clients are truly feeling about an issue, but it can also be a good tool for your clients to […]
Contracts are written for a very important reason: to protect all parties in a real estate transaction in the event that something should go wrong. While it is never the intent of any real estate agent to end up on the wrong end of conflict in a real estate transaction, things can go wrong and […]
Q: Denise, if you could name one thing you think agents should always bring to a listing presentation … What would it be? A: Well that one is easy. The most important thing is that it is NOT just one thing. You have to be able to articulate PRICE, COMMUNICATION, TECHNOLOGY, MARKETING, and PHOTOGRAPHY. I […]
Posted in Ask Denise, Branding & Design, Communication, Client Care, and Follow-up, Sellers, Tools and Systems for Real Estate Agents Tags: Branding & Design, Communication, listing, listing a home, Listing presentation, photography, presentation, presentation props, price, seller presentation, technology No Comments »
This week’s topic is on the second point of my conflict resolution formula. As a review, the Conflict Formula is: Speak the facts, not emotion Engage the other person’s point of view or thought Tell the truth and offer solutions Today, we are focused on how to engage the other person’s point of view or thought. This step […]
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