Q: “Denise, as a thank you to my buyer clients, I usually host a little housewarming get-together for the new homeowners and the neighbors. It is informal. I usually buy my buyers a fire pit and set up a s’mores buffet. That way the buyers don’t feel like they have to have the house nice […]
Posted in Ask Denise, Communication, Client Care, and Follow-up 
Tags: client gift, closing, closing gift, party 
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There isn’t a week that goes by lately that I don’t hear a nightmare appraisal story from one of my clients. There has been a huge surge in appraisal challenges in the last 90 days and it makes me wonder what is going on! Many transactions today are being delayed because appraisers seem to be […]
Posted in Communication, Client Care, and Follow-up, Motivation & Planning, Real Estate Coaching, Mentoring, and Training, Zebra Reports Tags: appraisal, closing, comparable prices, comparables, Denise Lones, fast market, fast paced market, hot market, Real Estate, real estate transactions, The Lones Group, transactions, working with buyers, working with sellers, zebra report No Comments »
Q: Denise, I have a buyer who is under contract and they keep asking about other properties that are coming on the market. What is worse is they are asking me how many days they have left to get out of their contract. I don’t think they are unhappy with the home they have a […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up Tags: ask denise, Buyers, client care, close, closing, contract, fast market No Comments » This week’s Ask Denise isn’t so much of a question as it is kudos for one of our very favorite clients, Laurie Way, who took the concept of the Moving Day Kit discussed in last week’s Zebra Report and made it her own. In Laurie’s words, “When we pulled up to the house, three kids […]
There are agents who are all about the relationship and agents who are all about the task at hand. Is one area of focus better than the other? This is a discussion that has provided debate over the years. You’ve likely heard the expression “he/she can sell ice to Eskimos” — implying that the individual […]
Q: Denise, I am struggling with whether to include a closing gift for my clients or not. What do you think? A: While I don’t think a closing can buy your way into people forgiving you for mistakes during the transaction or a lack of client care, a closing gesture can indeed go a long […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up, Sellers Tags: appreciation, Client, client care, closing, closing gift, Communication, gift, present No Comments » Q: Denise what do I do if a seller tells me that they don’t have enough money to sell their home at what we have determined is market price? A: This is a question and a reality that comes up often. Frankly, if a seller truly does not have the money to sell then there […]
Posted in Ask Denise, Communication, Client Care, and Follow-up, Sellers Tags: ask denise, closing, cost, listing, market price, Money, price, Real Estate Market, Seller No Comments »
PART FOUR: CLOSING WHEN YOU’RE A “SUPPORTER” This is my final Zebra Report in my series on closing strategies based on your personality style – and that of the clients you are trying to close. If you missed the previous three weeks, be sure to review the Zebra Reports on closing strategies for Promoters, Controllers, […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Zebra Reports Tags: analytical, Client Communication, close, closing, closing a sale, controller, converting leads, personality, personality assessment, personality style, personality type, promoter, real estate client communication, supporter No Comments »
PART THREE: CLOSING WHEN YOU’RE AN “ANALYTICAL” Over the past two weeks I talked about closing strategies for Promoters and Controllers, and provided strategies for effectively closing clients if you were one of these two personality types. As a review of those Zebra Reports, my thoughts on closing are this: there is no such thing […]
Posted in Buyers, Communication, Client Care, and Follow-up, Sellers, Zebra Reports Tags: analytical, client care, Client Communication, client interaction, closing, controller, converting leads, personality, personality assessment, personality style, personality type, promoter, supporter No Comments »
PART TWO: CLOSING WHEN YOU’RE A “CONTROLLER” Last week I presented an overview on personality styles, and presented the idea that the way you close should vary based on the personality of the client. Seems simple, right? The truth is many agents are taught to close the same way – by using a formula that’s […]
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