One of the biggest challenges facing salespeople is picking up on the cues from your clients. Whether in a conversation or through their actions, clients give us cues all the time. Your challenge is to interpret these cues as clues to your next move. We do presentation role-playing work with agents in our Mastery coaching […]
I am often asked what kind of client appreciation events are the most successful. I am a big fan of client appreciation events because they give you an opportunity to reconnect with your past clients. It is a time to celebrate your clients and to thank them for their business and loyalty. I have helped […]
Posted in Communication, Client Care, and Follow-up, Lead Generation for Real Estate Agents, Motivation & Planning, Real Estate Coaching, Mentoring, and Training, Zebra Reports 
Tags: CAE, client appreciation event, Clients, community service, Denise Lones, event, volunteer, zebra report 
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Q: Denise, what do you think about soliciting reviews on Yelp? A: Yelp is another website that people turn to for reviews, so from that perspective a Yelp review isn’t a bad thing. However, I would assign the priority to obtaining reviews on Trulia and Zillow before directing clients to leave reviews on Yelp. People […]
Last week we discussed ways to handle the personal paperwork (“Tax Time & Paper Management”) in your world. When it comes to your paperwork and your business papers it is easy to get overwhelmed with expenses, paperwork, and files. Many agents struggle with a simple system to keep their files and paperwork in order but […]
Q: Denise, with the government shutdown, I have clients on both sides of the political fence getting very irate regarding the state of affairs. I am trying to maintain a professional outlook and am not comfortable getting into a heated discussion. How do I respectfully bow out of the political debate without making my clients […]
Q: Denise, I have a seller who is insisting that I pay for the staging in their home. It is not part of my business model, but this is a listing that I really want. Should I just do it? A: I think many agents have been in a position like this at some point […]
Posted in Ask Denise, Sellers Tags: Branding & Design, business model, business plan, Clients, Real Estate, Sellers No Comments »
This is not so much a news item as it is some great advice for newer agents, from Sam DeBord, State Director for Washington REALTORS®. If you are a newer agent and struggling to establish your credibility against more seasoned agents, there is one thing you can do right now to not only wow your […]
… And are looking for dynamic people to add to our team! The Lones Group has a proven track record of success in helping real estate agents, brokers, and builders improve their businesses via the development of branded systems which our clients use to create a unique point of difference in the eyes of past, […]
Q: Denise, I have more leads than I can handle at the moment and I can’t juggle them all, what do I do? A: Well, you really only have two choices: You get some help or Throw away potentially tens of thousands of dollars of income There will be times in your career when you […]
Q: Denise why is so important to have visual props at a listing presentation? A: Over 80% of the population assimilates information visually: preferring to use images, pictures, colors, and maps to organize information and communicate with others. So, when you bring a visual example of your marketing, photography, or pricing tools it provides the […]
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