Q: “Denise, I’ve never held a client appreciation event, but I know I need to this spring. Help! What do I do?” A: The first thing to do is to ensure that you have secured a small base of key players (and helpers) that you absolutely want to be there. Make the date at least 60 […]
Posted in Ask Denise 
Tags: Agents, Business, Buyers, Client, client appreciation event, Client Communication, networking, Real Estate Agents, systems, The Lones Group 
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Let me tell you my newest story about customer service. Or in this case – the lack thereof. It began during the holidays, with my entire family at my house. My family members are hockey fanatics. They live and breathe hockey. On this particular day, there is a very important hockey match on television and […]
We’ve lowered our prices on several of our downloadable audio products! Many now just $19! This week’s featured product: Successful Closings Create a memorable experience for your buyers and sellers and keep them coming back for more! Learn what your clients want from you during this critical time. AUDIO PRODUCTS AVAILABLE FOR DOWNLOAD Select a title […]
We’ve lowered our prices on several of our downloadable audio products! Many now just $19! This week’s featured product: How to Handle Any Objection This CD will teach you how to handle objections in a way that will have you excited for the next one. Objections are a person’s way of getting more information, stalling or […]
Recently, we had a discussion at our office meeting about a new trend that we’re seeing. It’s happening more and more. And it’s detrimental to an agent’s business. The new trend is agents not answering their phone. They are simply letting calls go to voice mail rather than answering the call. We decided to test […]
Posted in Zebra Reports Tags: Agents, Brokers, Buyers, Client, Client Communication, Customer Service, Sellers 2 Comments » Q: “Denise, I’ve been sending out reminders for my Client Appreciation Event, but I haven’t had any response yet. What should I do?” A: Get on the phone. Sorry, it’s probably not what you want to hear. But you can’t just rely on mail alone. People are very busy—especially at holiday time. If you want […]
This Safari will kick your 2011 off right and is chock-full of amazing customizable material! And the best part? It is all about YOU! Your business, your habits and way of doing business, your custom solutions – there is no “one-size-fits-all” system at Safari: Review your personal journey. You are at a crossroads and we […]
We’ve lowered our prices on several of our downloadable audio products! Many now just $19! This week’s featured product: How to Hold a Successful Client Appreciation Event Client appreciation events done right are one of the most effective ways to cement your client base to you for life. Learn what client appreciation events work and […]
Q: “Denise, do clients prefer email or phone calls?” A: It depends on the client. You must learn what they prefer. Some people do everything by email because they don’t like talking on the phone. Others never put down their phone, leaving their email inbox unchecked for days. All people are different. It’s up to […]
Quick question: Who is your most neglected client? I’m willing to bet it’s not who you think it is. It’s certainly not your “now” clients. Real estate agents are great at handling their now clients. These are the people who keep you busy all day long. You’re probably working with a “now” client right now. […]
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