Are you looking at your pipeline thinking you would like some additional business come January? Perhaps the single most important follow-up and client care activity that you can do every year is the Annual Client Review. This snapshot of market activity is appreciated by clients, demonstrates your expertise and gives you several opportunities to reconnect […]
Q: “Denise, I am going to be sending a customized property report to all my past clients in December and January followed up by a phone call. I am wondering how you suggest I ask for referrals on that phone call?” A: I DON’T recommend asking for referrals – ever! If you do an amazing […]
Q: “Denise, I am trying to amp up my communication to my sphere database and I remember something from a class of yours that has a numbering system for ranking communication. Can you remind me of that?” A: Of course! That is my 36 Point System and a fantastic way to provide structure to any […]
For years, I have listened to agents complain about the unresponsiveness of their potential clients or online leads. When I question them about what they think is going on, they usually respond with, “they never return my emails or calls.” The truth of the matter is that people are busy and may not have time […]
This November we’ve put together three great articles that our Club Zebra Pro members can mail to their sphere, attribute free. First-up, checkout our winter home buying strategy that outlines why this winter is a great time for buyers to be in the real estate market. We also have a mailer-format glossary that illuminates some […]
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Tags: articles, client content, client follow-up, Club Zebra Pro, mailer, sphere mailer 
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Real estate is an industry that has seen many ups and downs over the years. It has also seen monumental changes in the day-to-day operations and processes due to technology and the creation of online real estate search sites. Over the past two and half decades I have watched the industry go through monumental changes. […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports Tags: campaigns, client care, client follow-up, Communication, connect, consistent, custom, customized communication, effective listening, Follow-up, Lead Generation, potential clients No Comments »
Q: “Denise, I had an “Aha!” moment this spring when I heard that one of my past clients had sold their home and bought with another agent. I was devastated because I thought for sure that they would seek me out when they were ready to make a move. We had such a great relationship! […]
Summer is here, and potential buyers and sellers are experiencing different levels of real estate urgency. Some are rushing to make that summer time purchase or sale while others are basking in the sun with no desire to even think about making a move because they are so busy enjoying the weather. Summer is a […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Zebra Reports Tags: client care examples, client care tips, client follow-up, client interaction, expectations, managing expectations, market conditions, now clients, personality assessment, potential clients, real estate client communication, seller expectations, summer, working with clients 2 Comments »
Now through January 15th you can save 20% on the purchase of our Annual Client Review client care system! Perhaps the single most important follow-up and client care activity that you can do every year is the Annual Client Review. This snapshot of market activity is appreciated by clients, demonstrates your expertise and gives you […]
Posted in Communication, Client Care, and Follow-up Tags: ACR, annual client review, client care, client follow-up, CMA, sale No Comments »
Q: Denise, I was in your Safari class this week and you talked about the importance of having your client database on your own computer. I have my database on my company’s server via their CRM. Can you elaborate a bit? A: You bet! I firmly believe that you should have control over your client […]
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