Q: “Denise, I had an “Aha!” moment this spring when I heard that one of my past clients had sold their home and bought with another agent. I was devastated because I thought for sure that they would seek me out when they were ready to make a move. We had such a great relationship! […]
Most real estate brokers that I know got into the business because they love helping people. They are servant people at heart and really want to take great care of their clients. However, the challenge that many brokers face is that they often find themselves between a rock and a hard place when a seller […]
Q: “Denise, it is almost summer and I have a seller who is listing next week. The listing will actually be vacant as they are going on vacation for three weeks. They have done a lot of landscaping and have flowers in pots outside. Usually I would go ahead and water the plants, but I […]
Posted in Ask Denise 
Tags: client care, client service, concierge, liability, plants, water 
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Real estate brokers are always busy and on the go. They often move at a very fast pace and have to make quick decisions when trying to solve problems for clients. The challenge with this is that quick decisions aren’t always necessarily the best decisions. Just because somebody asks you to solve a problem or […]
I have never met two real estate agents that run their business exactly the same way. Each has their own personality, their own style and their own way of connecting with clients. I am often asked if there is one perfect formula for building a real estate business. I would like to be able to […]
Do you ever get that feeling in the pit of your stomach when you think about that certain thing that you have been putting off? That thing you know you should do and would make you feel better to just get it off your plate? But the thought of tackling it is so overwhelming that […]
Q: “Denise, I am about to take a listing that I know is overpriced. It is not significantly overpriced, but it is definitely outside the comfort range. The problem is that our market is so fast right now that I can’t, with good conscience, say that my sellers CAN’T get that price, I just think […]
Posted in Ask Denise, Sellers Tags: client care, listing price, Pricing, pricing strategy, property pricing, Sellers No Comments » Q: “Denise, this year I am committed to building a stronger relationship with my past clients and my database. These are the people I want to do more business with so I am stepping up my communications with them. Right now I send a design magazine which is customized for me once every-other month. It […]
One of the most common questions I get asked is, “What is the PERFECT closing gift?” A closing gift represents the desire to express appreciation and gratitude to a client for their business and therefore, there is not an easy, one-size-fits-all answer. The reason for that is because every client and every situation is so […]
Posted in Communication, Client Care, and Follow-up, Zebra Reports Tags: client care, closing gift, custom, dogs, food, personal, personalize, pets, sheets No Comments »
One of the most common complaints real estate agents have is that their business feels like a roller coaster and is either “feast or famine”. Some agents would argue that there is nothing they can do about this… BUT! There absolutely is. There are agents who have discovered the secret to keeping their business steady. […]
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