You have successfully closed the sale. Your buyers are thrilled with their new home. After months of working closely together, you don’t want to just disappear. (And, let’s be honest, it would be wonderful if they could refer you to their friends and family.) So what can you do to stay relevant without being pushy? […]
Are you looking at your pipeline thinking you would like some additional business come January? Perhaps the single most important follow-up and client care activity that you can do every year is the Annual Client Review. This snapshot of market activity is appreciated by clients, demonstrates your expertise and gives you several opportunities to reconnect […]
One of the hardest things we are faced with when dealing with difficult people or situations is how to best maneuver our emotions and our need to defend ourselves. Whether it is a personal or business issue where you feel you have been wronged or misjudged you will need to navigate those rough waves of […]
Protect your peace. It is probably one of the most important things you can do, not just this season but throughout the year. You need to protect your peace with your clients, vendors, other agents, and all the other professionals we deal with. When I say “protect your peace,” here’s what I’m talking about: If […]
Every year in mid-November I hear the same complaint from agents. They come to me and say: “Denise, everything is slowing down. I feel like there’s no point to doing anything right now. So I think I’ll just ramp things down and plan next year.” While it’s a good idea to plan next year, it […]
I have to weigh in on what’s going on with the election. Probably by the time you read this, we will know who the President will be. But right now, I have clients that are panicking about how the election uncertainty is going to affect them. I want to remind them and you that life […]
Many agents have asked me about proper and professional texting etiquette in our modern world. Texting can be a great way to send a quick message on the go, but you have to use it appropriately. First of all, if you’re texting someone and that person isn’t responding immediately, you need to remember they may […]
Q: “Denise, I caught your Denise Live this week about how recognizing someone’s personality can help you communicate better and I am looking forward to your four-part series on this! I am a promoter and have a senior seller who worked as an engineer all his life. Although he appreciates the work I am doing […]
Q: “Denise, I made a decision! I am tired of being in limbo with COVID and wondering when things are going to get back to normal. I have decided to assume that nothing is going to go back to normal until the end of the year and if it does before then, I will be […]
Posted in Ask Denise 
Tags: client care, covid business, covid-19, current events, expectations, new normal, stress management 
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Hi, everyone. Welcome to this week’s zebra report. Today I want to talk about the importance of staying put, staying on course, and trusting your business plan. More importantly, trusting that the clients you take care of will be loyal long term clients if you just stay the course with them.
Posted in Business & Finance, Motivation & Planning, Real Estate Coaching, Mentoring, and Training, Zebra Reports Tags: business plan, client care, client relationships, client service, covid business, Denise Lones, Follow-up, Real Estate Coaching, Real Estate Training, relationship marketing, The Lones Group No Comments »
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