Q: Denise, with the government shutdown, I have clients on both sides of the political fence getting very irate regarding the state of affairs. I am trying to maintain a professional outlook and am not comfortable getting into a heated discussion. How do I respectfully bow out of the political debate without making my clients […]
Just when we thought the real estate market was back and moving along nicely, the government decided to shut down. Real estate is driven by consumers who are ready to buy and sell, and when consumer confidence gets low, sellers and buyers stall too. Buyers who are ready to sign on the dotted line are […]
In today’s Zebra Report we are highlighting one of our favorite Instant Identity designs: “Lavender Fields”. With just a glance it is very apparent where this design gets its name! Informal and natural in feel, this design is dominated by a beautiful landscape of lavender fields accented by a lone tree. This beautiful photo lends […]
I can’t tell you how many times I have seen agents quarreling and bickering over their real estate transactions. Some agents start seething over a small hiccup or completely blow up when things aren’t going right. I have seen agents completely lose their mojo over a transaction when they felt bullied and berated by an […]
Q: Denise, I am struggling with whether to include a closing gift for my clients or not. What do you think? A: While I don’t think a closing can buy your way into people forgiving you for mistakes during the transaction or a lack of client care, a closing gesture can indeed go a long […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up, Sellers 
Tags: appreciation, Client, client care, closing, closing gift, Communication, gift, present 
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